Document 08 // Privacy Policy

How we handle your personal information

Name: Kuat Alami
Address: Jl. Pantai Indah Kapuk, Kamal Muara, Penjaringan, Jakarta Utara, 14470
Telephone: +62 21 582 9040

This policy describes what data Kuat Alami collects when you visit kuatalami.id or place an order for natural supplements for men, how that data is used, and the choices you have regarding your information.

Last updated: September 7, 2026

Applies to: kuatalami.id

Natural supplement bottles arranged on a dark archival surface

Catalogued — Kuat Alami Archive

Contents

Information we collect

When you visit kuatalami.id, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we also collect information about the individual pages or products you view, what websites or search terms referred you to us, and how you interact with the site. We refer to this automatically collected data as Device Information.

In addition to Device Information, we collect Order Information when you make a purchase. This includes your name, billing address, shipping address, payment confirmation details, email address, and phone number. We need this data to process your order for vitamins and minerals for men and to arrange delivery to your address in Indonesia.

If you contact our customer support team with a question about energy and endurance formulas or any other product, we may also keep a record of that correspondence so we can resolve your inquiry and improve our service quality.

How we use your personal information

We use the Order Information we collect to fulfill any orders placed through the site. This includes processing your payment, arranging for shipping through our logistics partners, and providing you with invoices and order confirmations. These steps are necessary to complete your purchase of healthy lifestyle products and to meet our obligations to you as a customer.

We also use this information to communicate with you about your order status, to screen our orders for potential risk or fraud, and, when it aligns with the preferences you have shared with us, to provide you with information or updates relating to our men's vitamin formulas and related wellness content.

Device Information helps us understand how visitors discover and navigate the site, which products receive the most attention, and where we can improve the browsing experience. We use these insights to refine our product pages, streamline checkout, and make popular products for men easier to find.

Data retention

When you place an order through the site, we maintain your Order Information for our records unless and until you ask us to delete it. Keeping this information on file allows us to provide better customer support, process returns or refunds if needed, and manage our business operations effectively.

We take reasonable steps to ensure that your data is stored securely and protected from unauthorized access. Access to personal information is limited to staff members who need it to carry out their job functions, such as fulfilling orders or responding to customer inquiries about men's health support products.

Your rights

If you are an Indonesian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise any of these rights, please contact us through the contact details provided in the Contact section below.

We are committed to honoring your requests in a timely manner, typically within 30 days of receiving a verified request. When you ask us to delete your data, we will remove your personal information from our active systems, though we may retain certain records if required by law or for legitimate business purposes such as fraud prevention.

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our practices, or for other operational, legal, or regulatory reasons. When we make material changes, we will update the date at the top of this document so you can see when the policy was last revised.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Continued use of the site after changes are posted indicates your acceptance of the updated policy.

Frequently asked questions

How do I request my data be deleted?

You can send a formal request to [email protected], and our data protection officer will process your request in accordance with Indonesian privacy laws. Please include your name and the email address associated with your account so we can locate your records quickly.

Does Kuat Alami sell my data to third parties?

No. We do not sell your personal information to third parties. We only share data with service providers who help us operate the site and fulfill orders, and only to the extent necessary for those functions.

What if I do not want to receive product updates?

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us at [email protected]. You will still receive transactional emails related to your orders, such as confirmations and shipping updates.

08 — Contact

Questions about this policy

If you have any questions about this Privacy Policy or how we handle your personal data, reach out to us through any of the channels below. Our team is available Monday through Friday, 9:00 to 18:00 Western Indonesia Time.

Visit contact page

Address

Jl. Pantai Indah Kapuk, Kamal Muara, Penjaringan, Jakarta Utara, 14470

Phone

+62 21 582 9040

[email protected]

Hours

Monday — Friday, 09:00 — 18:00 WIB

Related: Cookie Policy · Terms of Service